Nuts and bolts session

Title: An Integrated Strategy for Student Service Delivery to Enhance the First Year Experience

John Carlson and Joanna Scarborough

Abstract

AUT has committed to a fully integrated model of student service delivery. This allows a more holistic approach to the support and success of students both academically and personally. All student support activities and student administration have been brought together as a “Student Services Group” to facilitate a comprehensive and seamless delivery. Services are provided in partnership with the Faculty which links academic administration to other support centres. A pilot has been set up in the Health Faculty with essential staff co-located to a combined service centre. All services are then linked through ARION, the University’s in-house Student Administration System. ARION is designed to track all student activity, allowing for informed monitoring and intervention strategies. Intervention becomes a continuos cycle from the point of course application to final exam and re-enrolment.