Site information

We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice.

Credit Card charges

Please note there is a 1.5% credit card processing fee and 1.5% facility service fee that will be added on at the end of your registration.

Refunds / Cancellations

Registration cancellations will not be accepted unless made in writing to the Event Manager

Registrations made before 01/12/2020

Cancellations can be made at any time, and are entitled to a 100% refund less the 3% service fees paid separately.

If you transfer your 2020 registration to a 2021 registration, the conditions below (Registrations made after 01/12/2020) will apply.

Registrations made after 01/12/2020

Cancellations received up until one month prior to the conference, 5 June 2021, will be refunded less 25% for administration and processing fees. No registration refunds will be made after this date. 

As an alternative to cancellation, your registration can be transferred to another person in your organisation, if advised in writing no later than 5 days (Tuesday 29 June) prior to the commencement of the Conference.


One complimentary change per registration is offered. For additional changes there is a $27.50 change fee that will be applied.


Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our site or any products or services purchased on our site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site.

Neither STARS or Jason Thomas Events Pty Ltd shall be considered in breach to the extent that performance of their respective obligations is prevented by an event of Force Majeure, such as war, acts of terrorism, epidemics, pandemics or other health related events, Goverment advisories, earthquakes, flood, fire or other physical natural disasters. 

Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the booking made. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory).