Site information

We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice.

Credit Card charges

Please note there is a 1.5% credit card processing fee and 1.5% facility service fee (2% for American Express) that will be added on at the end of your registration.

Refunds / Cancellations

Registration cancellations will not be accepted unless made in writing to the Event Manager

Cancellations received up until one month prior to the conference, 1 June 2024, will be refunded less 25% for administration and processing fees. No registration refunds will be made after this date.

As an alternative to cancellation, your registration can be transferred to another person in your organisation, if advised in writing no later than 5 days (25 June) prior to the commencement of the Conference.


One complimentary change per registration is offered. For additional changes there is a $27.50 change fee that will be applied.

General Information

Disability access

If you require disability-specific facilities, please notify the conference managers by indicating this as part of the registration process.


A smart casual dress code applies for all conference sessions and social functions.


It is strongly recommended that delegates take out adequate medical, travel and personal insurance before travelling.

Liability disclaimer

In the event of industrial disruption or other unforeseen circumstances, the conference organisers accept no responsibility for loss of monies incurred by delegates.

Name badges

The wearing of identification badges is mandatory and will be required for admission to all sessions and conference social functions. Registrations are non-transferable.


Offical photography and videography may take place at the conference by a contractor approved by the Conference Organising Committee to document the event. By agreeing to the terms and conditions you authorise us to record you on photo or in film, and use these photos and / or videos as a record of the event, at the event or as a promotion for future events. If you do not wish to be in these recordings please let us know.

You may use small cameras or smart phones at the Conference to take photographs and videos/films for personal, non-commercial use, provided it’s not disruptive, intrusive or in breach of intellectual property or privacy rights or against the content owner’s will.


Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our site or any products or services purchased on our site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site.

Neither STARS or Jason Thomas Events Pty Ltd shall be considered in breach to the extent that performance of their respective obligations is prevented by an event of Force Majeure, such as war, acts of terrorism, epidemics, pandemics or other health related events, Goverment advisories, earthquakes, flood, fire or other physical natural disasters.

Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the booking made. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory).