Site information

We reserve the right to change information displayed on our site (including these terms and conditions) at any time without notice.

Registration

A registration must be paid in full to confirm your place at the conference. Unpaid registrations, or registrations with money owing are not considered a confirmed place until full payment is made. Unpaid registrations may be cancelled without notice. Invoices issued for unpaid registrations does not mean a place is being held. Registrations made within 7 days of the conference start date will not have the ability to request and kind of dietary requirement due to the cut-off date of notification to the venue.

All attendees must be over 18. Due to the nature of content being presented, anyone under 18 is not permitted at the conference.

Credit Card charges

Please note there is a 1.5% credit card processing fee and 1.5% facility service fee (2% for American Express) that will be added on at the end of your registration.

Refunds / Cancellations

Registration cancellations will not be accepted unless made in writing to the Event Manager

Cancellations received up until one month prior to the conference, 1 June 2025, will be refunded less 25% for administration and processing fees. No registration refunds will be made after this date.

As an alternative to cancellation, your registration can be transferred to another person in your organisation, if advised in writing no later than 5 days (23 June) prior to the commencement of the Conference.

Changes

One complimentary change per registration is offered. For additional changes there is a $55.00 change fee that will be applied.

General Information

Attending

To attend the Student Success Conference 2025, you must have a paid registration.

The conference is intended for academic and professional staff working within higher, tertiary and adult education. Persons wishing to attend from any Commercial organisation should first contact the Organisers to request approval to attend. If you are from a Commercial organisation, and have registered without committee approval your registration will be cancelled without notice. No soliciting by any commercial organisation, other than those who are sponsors is allowed.

The Student Success Conference 2025 will take place at The Pullman Cairns International. No transportation is provided for the conference, or between the Venue and the airport, or accommodation providers. No one under 18 years of age will be admitted to the Conference or Social Functions.

All presentations at the Conference will be in English. Attendance at Workshops, Network Meetings, Special Interest Groups and Masterclasses must be pre-purchased and you must hold a valid ticket to enter.

Behaviour

The Organisers reserves the right to refuse admission to any participant.

You must not engage in offensive or inappropriate behaviour at The Conference, including but not limited to by wearing or otherwise displaying any commercial, political religious or offensive signage or logos.

Without prejudice to any other rights which The Organisers may have, if you contravene any of these Terms or Conditions, you may:

• Be refused entry to, or be removed from, the venue;
• Have your ticket confiscated and/or cancelled without refund or recompense; and
• Be disqualified from purchasing tickets for or entering in to other events organised or affiliated with STARS, EPHEA or NAEEA.

The Organisers reserves the right to evict any person from the venue and the conference if they are in contravention of any of these Terms and Conditions.

Inclusion

Every effort is made to ensure all delegates can fully participate in all aspects of the Conference. Please include any relevant details about access, participation and dietary requirements on your registration form to enable us to make your Conference experience as enjoyable and productive as possible.

Dress

A smart casual dress code applies for all conference sessions and social functions.

Event Speakers

Any views expressed by speakers remain at all times their own personal views. Subject to applicable law, The Conference does not accept liability for any advice given, or views expressed by any speaker at any event or conference or in relation to any materials provided to delegates or attendees.

Insurance

It is strongly recommended that delegates take out adequate medical, travel and personal insurance before travelling.

Name badges

The wearing of identification badges is mandatory and will be required for admission to all sessions and conference social functions. Name tags are non-transferable.

Photography

Offical photography and videography may take place at the conference by a contractor approved by the Conference Organising Committee to document the event. By agreeing to the terms and conditions you authorise us to record you on photo or in film, and use these photos and / or videos as a record of the event, at the event or as a promotion for future events. If you do not wish to be in these recordings please let us know.

You may use small cameras or smart phones at the Conference to take photographs and videos/films for personal, non-commercial use, provided it’s not disruptive, intrusive or in breach of intellectual property or privacy rights or against the content owner’s will.

Liability

Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited: a) we will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with our site or any products or services purchased on our site, and b) we make no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site.

Neither STARS or Jason Thomas Events Pty Ltd shall be considered in breach to the extent that performance of their respective obligations is prevented by an event of Force Majeure, such as war, acts of terrorism, epidemics, pandemics or other health related events, Goverment advisories, earthquakes, flood, fire or other physical natural disasters.

Where our liability cannot be excluded, to the extent permitted by law such liability is limited to the value of the booking made. We sell accommodation from inventory supplied by each accommodation provider and we do not over-sell that inventory (we cannot accept liability for unavailability of rooms caused by an accommodation provider over-selling its own inventory). A service fee may be included in the accommodation rate.